Question 1

What does the pilot cost me as an agent?

Accepted Answer

Nothing. There is no buy-in and no cost to offer Connected Venues. Carriers fund the deployment, so you bring the program to merchants at no cost to you or them.

Question 2

Why is it free to the merchant?

Accepted Answer

Carriers compensate PayDivy for deploying in-venue wireless infrastructure. That funding covers setup and monthly service, so the merchant sees $0 either way.

Question 3

Do I have to move the merchant's processing?

Accepted Answer

No. The processing audit is a complement to Connected Venues, never a condition of activation. That's exactly why it opens doors — but converting processing is where your residual comes from.

Question 4

What's the volume commitment?

Accepted Answer

A minimum of five additional deals per month. Seats are limited and we hold them for agents who are actively working the program.

Question 5

How long is onboarding?

Accepted Answer

Roughly four weeks end to end: agreement in week one, training and certification in week two, first venue assessments in week three, activations and upsells from week four.

Question 6

Do I keep my existing ISO relationships?

Accepted Answer

Yes. Agents and ISOs join the pilot alongside their existing book. Deals you register through the program are tracked to you.

Question 7

What verticals work best?

Accepted Answer

Restaurants, bars, cafés, retail, salons, gyms and any venue where guests use their phones on-premise and dead zones hurt transactions.

Question 8

Who handles the install?

Accepted Answer

Our solutioning team scopes and deploys. You stay in the account as the relationship owner and drive the terminal, POS and hardware conversations.

Agent & ISO FAQ